Frequently Asked Questions
Everything you need to know about your Nine West shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days. Express options are available at checkout for faster delivery.
What is your return policy for footwear and handbags?
We accept returns of unworn merchandise in original packaging within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend ordering a half-size up for pointed-toe styles.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Please visit our shipping information page for a full list of supported countries.